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Privacy Policy

A legal disclaimer

Privacy Policy – Nurture and Nourish (Breastfeeding Specialist Services)
Effective Date:23\4\25

At Nurture and Nourish, your privacy is important to us. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal and sensitive information including:

  • Name and contact details (email, phone, address)

  • Baby’s name, age, and feeding history

  • Medical or health-related information relevant to breastfeeding support

  • Notes from consultations

2. How We Collect Your Information

We collect information:

  • When you contact us via phone, email, or our website

  • During consultations (in person, phone, or online)

  • From any forms or questionnaires you complete

3. Why We Collect It

Your information is used to:

  • Provide personalised breastfeeding support and care

  • Communicate with you about appointments or follow-up

  • Keep records for continuity of care and professional standards

  • Comply with legal obligations

4. How We Store and Protect It

We store your data securely in:

  • Locked filing cabinets (for paper notes)

  • Password-protected digital systems (for online notes or emails)

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

5. Disclosure to Third Parties

We do not share your personal information without your consent, unless required by law or in cases of serious health and safety concerns.

6. Access and Correction

You may request access to your information or ask for corrections by contacting us. We’ll respond within a reasonable timeframe.

7. Website and Digital Communications

If you use our website:

  • We may collect basic analytics (e.g., browser type, pages visited)

  • We may use cookies for site functionality, but we don’t use this data to personally identify you

If you subscribe to our newsletter or contact us online, your details will only be used for communication related to your enquiry or services requested.

8. Questions or Complaints

If you have concerns about your privacy or how your information is handled, please contact us directly. We will do our best to address your concerns promptly.

Contact: Diane Nelson
Email: diane.m7688@gmail.com

Phone: 0432676769
Location: Western Australia

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